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Do You Really Want Happy Policyholders? An Empirical Analysis of the Relationship Between the Net Promoter Score and the Insurer’s Profitability
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Do You Really Want Happy Policyholders? An Empirical Analysis of the Relationship Between the Net Promoter Score and the Insurer’s Profitability
Type
conference paper
Date Issued
2021-03-11
Author(s)
Jahnert, Jonas Raphael
Schmeiser, Hato
Language
English
HSG Classification
contribution to practical use / society
HSG Profile Area
SoM - Business Innovation
Event Title
Jahrestagung des Deutschen Vereins für Versicherungswissenschaft 2021
Event Location
Mannheim (Online)
Event Date
10.-11.03.2021
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/110574
Subject(s)
business studies
Division(s)
I.VW - Institute of I...
Eprints ID
262876