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The role of trust in the adoption of cooperative arrangement types in e-credentials markets
Journal
Information Polity
Type
journal article
Date Issued
2023
Author(s)
Research Team
Smart Government Lab
Abstract
The interest in digital identities has increased considerably in academia and practice in recent years. This can be seen by the many electronic identity projects worldwide and the numerous published studies that provide insightful narratives and descriptive case findings about success factors and barriers to the adoption of national authentication infrastructures. In this paper, we take a closer look to the role of trust on the design and implementation of a nation-wide e-credential market. We argue that trust in political and economic institutions can be an important factor to explain differences in the chosen cooperative arrangement which can range from monopolistic, purely state-controlled e-credential markets, to polypolistic, decentralized e-credential markets where also private vendors offer state recognized e-ID on their own or in partnership with the government. Following an inductive reasoning process, we develop three testable propositions which may inspire further empirical research and offer practitioners a new angle to rethink e-credential markets in the light of citizen trust in political and economic institutions.
Project(s)
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
IOS Press
Volume
28
Start page
43
End page
59
Eprints ID
266796