Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements
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fulltext etc.
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no fulltext attached
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versione breve
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Information technology (IT) management is a multifaceted and
sophisticated mission, particularly inthe context of multinational
corporations. Loosely coupled heterogeneous IT systems and
almostindependent IT departments within business groups around the
globe do not facilitate transparency ofIT costs and performance. The
management of costs and performance of IT, also known as
ITcontrolling, describes the discipline of ensuring the effective
and efficient usage of IT resources. Thebasis of this paper is a
case study of seven multinational corporations. Our findings reveal
severalunaddressed requirements by best-practice IT management
frameworks, with regards to managingcosts and performance of IT in a
group context. The case study shows that IT controlling
atmultinational corporations has not unleashed its full potential to
support the pursuit of more effectiveand efficient management of IT
resources.
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tipo
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papier de conférence (English)
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parole chiave
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CCIIM
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nome della conferenza
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Pacific Asia Conference on Information Systems (PACIS) 2011
(Brisbane, Australia)
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data della conferenza
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01-05-2011
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editore dei proceedings
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Proceedings of Pacific Asia Conference on Information Systems
(PACIS) 2011
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review
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double-blind review
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citation
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Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2011).
Management of IT Costs and Performance in Business Groups: Analysis
of Unaddressed Requirements. In Proceedings of Pacific Asia
Conference on Information Systems (PACIS) 2011.
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