Towards a Transition to Tangible Commerce: Design and Evaluation of Conversational Product Interfaces
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versione breve
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Ubiquitous computing technologies disclose new means for consumer
product designs that allow products to adapt their behaviour and in
particular communication to consumer needs and to interact with
other products. In this sense, products become smart. Dialogues
between products and consumers require new communicative product
interfaces. Because unprecedented, we investigate an implementation
of a dialogue- based product interface that is virtually bound to a
product via a mobile recommendation agent (MRA) on a PDA and thus
reuses knowledge learned by mobile applications. The dialog system
of the MRA is tested with the system usability scale (SUS) for a
global assessment of its usability to obtain product information
(N=47). This preliminary study resulted in promising SUS scores as
well as valuable qualitative feedback for future work.
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tipo
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papier de conférence (English)
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parole chiave
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Ubiquiotous Computing, e-Commerce, Recommendation Agents
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nome della conferenza
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4th Institute of Electrical and Electronics Engineers (IEEE)
International Conference on Digital Ecosystems and Technologies
(IEEE DEST 2010) (Dubai)
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data della conferenza
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12-4-2010
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Editore
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IEEE (Los Alamitos)
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ISSN
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2150-4938
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ISBN
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978-1-4244-5551-5
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review
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double-blind review
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citation
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Maass, W., Filler, A., Janzen, S., & Kowatsch, T. (2010). Towards a
Transition to Tangible Commerce: Design and Evaluation of
Conversational Product Interfaces. In . Los Alamitos: IEEE. - ISBN
978-1-4244-5551-5.
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