Christian Laesser Dufourstr. 40a 9000 St. Gallen Switzerland +41 71 224 25 25 +41 71 224 25 36 christian.laesser@unisg.ch www.imp.unisg.ch http://www.alexandria.unisg.ch/export/IMG/Christian_Laesser.img Professor/in Professor of Tourism and Service Management at the University of St. Gallen Director of the Institute for Systemic Management and Public Governance, Research Center for Tourism and Transport Director of the SBB Lab (SBB Swiss National Railways) consumer behaviour in the service industry (with special focus on the tourism and transport related industry); financing of tourism supra- and infrastructure (with special focus on success/ risk drivers in the cableways and hospitality industry); issues with regard to destination management (with special focus on marketing, network and organisational topics); service management in general; management of companies institutions operating between market and governments Visiting Research Fellow (La Trobe University, Melbourne, AUS) Association of Scientific Experts in Tourism (AIEST), General Secretary Swiss Association for Transport Sciences (SVWG), General Secretary Institute for Innovation in Business and Social Research, University of Wollongong, AUS, Visiting Professorial Fellow Swiss Tourism Federation, Member of the Board Arosa Bergbahnen AG (Arosa Cableways Ltd), Member of the Board Swiss Tourism Council, Member Tourism Review, Editor-in-Chief Yearbook of Swiss Tourism and Transport (respectively), Co-Editor-in-Chief Journal of Travel Research (Editorial Board) IMP Perspectives (Editorial Board) Tourism Analysis (Editorial Review Board) Anatolia (Editorial Review Board) STRC Swiss Transport Research Conference (Board) Other: ANZMAC Australian New Zealand Marketing Academy, EMAC European Marketing Acadmey, CAUTHE Council of Australian University Education in Tourism and Hospitality, TTRA Travel and Tourism Research Association [http://www.imp.unisg.ch IMP-HSG Homepage] [http://www.sbb-lab.ch SBB Lab Homepage] [http://www.uow.edu.au/commerce/smm/mark/mric/index.html Market Research Innovation Centre Homepage]