<?xml version="1.0" encoding="UTF-8"?>
<publications source="http://www.alexandria.unisg.ch/publications/Bernhard_Schindlholzer">
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>A Method for the Management of Service Innovation Projects in Mature Organizations</dc:title>
    <dc:type>journal paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/206735</dc:source>
    <dc:language>en</dc:language>
    <dcterms:journalTitle>International Journal of Service Science, Management, Engineering, and Technology</dcterms:journalTitle>
    <dc:subject>Fallstudie, CCIIM</dc:subject>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="intern" institute="IWI" id="914">Uebernickel, Falk</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-11-2011</dcterms:date>
    <dcterms:issued>2011</dcterms:issued>
    <dcterms:bibliographicCitation>Schindlholzer, B., Uebernickel, F., &amp; Brenner, W. (2011). A Method for the Management of Service Innovation Projects in Mature Organizations. International Journal of Service Science, Management, Engineering, and Technology, 2(4), 25-41.</dcterms:bibliographicCitation>
    <iwi_team>IWI4,IIM</iwi_team>
  </publication>
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>Management of Service Innovation Projects: A Case Study from a German Financial Services Provider</dc:title>
    <dc:type>conference paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/210554</dc:source>
    <dc:language>de</dc:language>
    <dc:subject>CCIIM</dc:subject>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="intern" institute="IWI" id="914">Uebernickel, Falk</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-08-2010</dcterms:date>
    <dcterms:issued>2010</dcterms:issued>
    <dcterms:bibliographicCitation>Schindlholzer, B., Uebernickel, F., &amp; Brenner, W. (2010). Management of Service Innovation Projects: A Case Study from a German Financial Services Provider. In Proceedings of 16th Americas Conference on Information Systems (AMCIS).</dcterms:bibliographicCitation>
    <iwi_team>IWI4,IIM</iwi_team>
  </publication>
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>Management of Service Innovation Projects: A Case Study from a German Financial Service Provider</dc:title>
    <dc:type>conference paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/198617</dc:source>
    <dc:language>de</dc:language>
    <dc:subject>Fallstudie</dc:subject>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="intern" institute="IWI" id="914">Uebernickel, Falk</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-07-2010</dcterms:date>
    <dcterms:issued>2010</dcterms:issued>
    <dcterms:bibliographicCitation>Schindlholzer, B., Uebernickel, F., &amp; Brenner, W. (2010). Management of Service Innovation Projects: A Case Study from a German Financial Service Provider. In Proceedings of the 2nd International Symposium on Services Science (ISSS).</dcterms:bibliographicCitation>
    <iwi_team>IWI4,IIM</iwi_team>
  </publication>
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>Service Consumer Model: Understanding and Describing Consumers for New Service Development</dc:title>
    <dc:type>conference paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/210431</dc:source>
    <dc:language>de</dc:language>
    <dc:creator type="intern" institute="IWI" id="580">Hochstein, Axel</dc:creator>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-07-2009</dcterms:date>
    <dcterms:issued>2009</dcterms:issued>
    <dcterms:bibliographicCitation>Hochstein, A., Schindlholzer, B., &amp; Brenner, W. (2009). Service Consumer Model: Understanding and Describing Consumers for New Service Development. In Proceedings of the Americas' Conference on Information Systems 2009.</dcterms:bibliographicCitation>
    <iwi_team>IWI4</iwi_team>
  </publication>
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>A Maturity Model for the Internationalization of Customer Care in the Automotive Industry</dc:title>
    <dc:type>conference paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/210430</dc:source>
    <dc:language>de</dc:language>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="extern">Gysi, Lukas</dc:creator>
    <dc:creator type="intern" institute="IWI" id="1658">Klaas, Michael</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-07-2009</dcterms:date>
    <dcterms:issued>2009</dcterms:issued>
    <dcterms:bibliographicCitation>Schindlholzer, B., Gysi, L., Klaas, M., &amp; Brenner, W. (2009). A Maturity Model for the Internationalization of Customer Care in the Automotive Industry. In Proceesings of the European and Mediterranean Conference on Information Systems.</dcterms:bibliographicCitation>
    <iwi_team>IWI4</iwi_team>
  </publication>
  <publication xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/">
    <dc:title>Design Rules for User-Oriented IT Service Descriptions</dc:title>
    <dc:type>conference paper</dc:type>
    <dc:source>http://www.alexandria.unisg.ch/publications/67563</dc:source>
    <dc:language>en</dc:language>
    <dc:subject>CCIIM</dc:subject>
    <dc:creator type="intern" institute="IWI" id="1632">Brocke, Henrik Finn</dc:creator>
    <dc:creator type="intern" institute="IWI" id="1453">Hau, Thorsten</dc:creator>
    <dc:creator type="intern" institute="IWI" id="1437">Vogedes, Alexander</dc:creator>
    <dc:creator type="intern" institute="IWI" id="1472">Schindlholzer, Bernhard</dc:creator>
    <dc:creator type="intern" institute="IWI" id="914">Uebernickel, Falk</dc:creator>
    <dc:creator type="intern" institute="IWI" id="553">Brenner, Walter</dc:creator>
    <dcterms:date>01-12-2009</dcterms:date>
    <dcterms:issued>2009</dcterms:issued>
    <dcterms:bibliographicCitation>Brocke, H. F., Hau, T., Vogedes, A., Schindlholzer, B., Uebernickel, F., &amp; Brenner, W. (2009). Design Rules for User-Oriented IT Service Descriptions. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-42).</dcterms:bibliographicCitation>
    <fulltext>http://www.alexandria.unisg.ch/export/DL/204721.pdf</fulltext>
    <iwi_team>IWI4,IIM</iwi_team>
  </publication>
</publications>

