You cannot not communicate!

This sentence was coined by the Austrian communication expert Paul Watzlawick. He formulated it as one of five axioms about communication, and of course he hit the nail on the head. We lawyers, however, often regard this in somewhat more restricted terms. To us, communication is what we express in our legal documents, in our oral deliveries, in our law firm brochures and on our websites. Thus we consistently think “from inside to outside” when it comes to communication. Which means that we completely blank out the client perspective! Let’s sound out these blind spots of lawyer communication together!