How to innovate customer support services in manufacturing firms?

Item Type Conference or Workshop Item (Paper)
Abstract
Authors Gebauer, Heiko; Beckenbauer, Bernold & Fleisch, Elgar
Editors Edvardsson, Bo; Gustafsson, Anders; Brown, Stephen & Johnston, Robert
Language German
Subjects other research area
HSG Classification not classified
Refereed No
Date 1 January 2004
Publisher Karlstad University Press
Place of Publication Karlstad
Page Range 397
Title of Book QUIS 9 : service excellence in management : interdisciplinary contributions
Event Title 9th International Research Symposium on Service Excellence in Management (QUIS9)
Event Location Karlstad, Sweden
Event Dates 15.-18.06.2004
ISBN 918501981X
Depositing User Heiko Gebauer
Date Deposited 14 Dec 2005 20:27
Last Modified 01 Dec 2017 13:02
URI: https://www.alexandria.unisg.ch/publications/21333

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Gebauer, Heiko; Beckenbauer, Bernold & Fleisch, Elgar: How to innovate customer support services in manufacturing firms? 2004. - 9th International Research Symposium on Service Excellence in Management (QUIS9). - Karlstad, Sweden.

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https://www.alexandria.unisg.ch/id/eprint/21333
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