Towards an Interdisciplinary View on Service Science The Case of the Financial Services Industry

Item Type Conference or Workshop Item (Paper)
Abstract

In the last decade service science has received considerable attention in the research community. Most research regards services either from a business or a technical perspective. This paper argues that existing approaches still lack detailed models for the application of the inter-disciplinary nature of Service Science as well as an application of these concepts in practice. This paper describes a first attempt to apply the characteristics of service-oriented architectures from the information systems discipline to the business domain. It depicts autonomy and modularity, interoperability and interface orientation as major design principles that promise potentials when transferred to the business domain. The proposed inter-disciplinary approach was applied at the case of Zürcher Kantonalbank in Switzerland that realized a company-wide Service Management concept according to the presented design principles.

Authors Fischbach, Michael; Puschmann, Thomas & Alt, Rainer
Research Team IWI2, Sourcing
Projects Jung, Reinhard; Alt, Rainer; Zerndt, Thomas & Nüesch, Rebecca (2014) CC Sourcing in der Finanzindustrie [applied research project] Official URL
Language English
Keywords Financial Industry, Financial Value Chain, Processing Services
Subjects information management
HSG Classification not classified
Refereed No
Date 20 September 2011
Publisher IEEE
Page Range 521-527
Number of Pages 7
Title of Book Proceedings of the Federated Conference on Computer Science and Information Systems - FEDCIS11 (ISSS 2011)
Event Title 2011 Federated Conference on Computer Science and Information Systems (FedCSIS)
Event Location Szczecin, Poland
Event Dates 18.-21.09.2011
ISBN 978-1-4577-0041-5
Official URL http://ieeexplore.ieee.org/document/6078207/
Depositing User Michael Fischbach
Date Deposited 20 Apr 2012 14:29
Last Modified 09 Aug 2017 07:25
URI: https://www.alexandria.unisg.ch/publications/214529

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Citation

Fischbach, Michael; Puschmann, Thomas & Alt, Rainer: Towards an Interdisciplinary View on Service Science The Case of the Financial Services Industry. 2011. - 2011 Federated Conference on Computer Science and Information Systems (FedCSIS). - Szczecin, Poland.

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https://www.alexandria.unisg.ch/id/eprint/214529
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