Improving Data Quality of Health Information Systems: A Holistic Design-Oriented Approach

Item Type Conference or Workshop Item (Paper)

Structural changes and increasing market dynamics in the healthcare sector intensify the health providers' need for cost-savings and process optimisation. To address actual drawbacks the adoption of eHealth is currently seen as opportunity to improve not only effectiveness and efficiency but also quality of health services. Data quality aspects will therefore gain in importance. As the actual use of the data is outside of the systems designers' control and in contrast to empirical- and practitioner-based research approaches it is the goal of this contribution to present a first design-oriented approach that helps systems designers to understand the reality of the different stakeholders of healthcare. For this purpose a conceptual model with 44 design elements is presented. For the analysis of the domain two different perspectives are identified. An inter-organisational view defines all elements needed to depict the boundaries of healthcare organisations in order to enable exchange, sharing and integration of data, while the intra-organisational view helps to analyse the inner organisational reality. As not only technical but mainly inter- and intra-organisational issues are actually restricting data exchange, the proposed conceptual model provides a holistic framework for the improvement of data quality which is the prerequisite of high quality health services.

Authors Mettler, Tobias; Rohner, Peter & Baacke, Lars
Editors Golden, W.; Acton, T.; Conboy, K.; van der Heijden, H. & Tuuainen, V.
Research Team IWI1
Projects Baacke, Lars; Blondiau, Andre; Fitterer, Rene; Mettler, Tobias; Rohner, Peter; Winter, Robert; Yassaee, Maedeh & Sprenger, Michaela (2005) Health Network Engineering [applied research project] Official URL
Language English
Keywords eHealth
Subjects information management
HSG Classification not classified
Refereed No
Date 9 June 2008
Place of Publication Galway
Page Range 1883-1893
Number of Pages 11
Title of Book 16th European Conference on Information Systems
Event Title 16th European Conference on Information Systems (ECIS)
Event Location Galway, Ireland
Event Dates 09.-11.06.2008
ISBN 978-0-9553159-2-3
Official URL
Depositing User Prof. Dr. Tobias Mettler
Date Deposited 25 Apr 2012 00:15
Last Modified 09 Mar 2018 13:18



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Mettler, Tobias; Rohner, Peter & Baacke, Lars: Improving Data Quality of Health Information Systems: A Holistic Design-Oriented Approach. 2008. - 16th European Conference on Information Systems (ECIS). - Galway, Ireland.

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