Service Lifecycle Management

Item Type Journal paper
Abstract

Service-oriented architectures (SOA) are an intensively discussed architectural paradigm in science and practice. Originally grounding in software modularization efforts, SOA is increasingly part of the discourse on business models. For example, software providers no longer offer their solutions solely as complete packages, but rather allow customers to use them in parts or as a whole on a pay-per-use basis (Software as a Service, Platform as a Service). SOA's contribution within these business models is a flexibility gain obtained by abstracting from the underlying implementation. This abstraction leads to a decomposition of applications into fine-granular services. For example, a core banking system might offer a credit worthiness check, while a customer relationship management system processes the customer data. However, these applications are frequently based on different SOA models (e.g., SAP, Oracle). Consequently, increasing modularity causes higher complexity, due to heterogeneous service specifications, service development processes, service implementations, and operating models. Adding to this, often several suppliers with heterogenous SOA platforms are involved. Without a dedicated management of services along their life cycle (Service Lifecycle Management - SLM), additional alignment efforts would be necessary. Thus, the management of services as well as service portfolios arising from the modularization of monolithic applications plays an important role. However, SLM approaches are just as heterogeneous as the different applications and their SOA models. The numerous facets exhibit a clear dichotomy between technical and business-oriented approaches. This article suggests an integrated SLM model to overcome this dichotomy.

Authors Fischbach, Michael; Puschmann, Thomas & Alt, Rainer
Research Team IWI2, Sourcing
Projects Jung, Reinhard; Alt, Rainer; Zerndt, Thomas & NĂ¼esch, Rebecca (2014) CC Sourcing in der Finanzindustrie [applied research project] Official URL
Journal or Publication Title Business & Information Systems Engineering (BISE)
Language English
Keywords Service Lifecycle Management, Service-oriented architectures (SOA), Integration
Subjects information management
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date February 2013
Publisher Springer Gabler
Place of Publication Wiesbaden
Volume 5
Number 1
Page Range 45-49
Number of Pages 5
ISSN 2363-7005
ISSN-Digital 1867-0202
Publisher DOI 10.1007/s12599-012-0241-5
Depositing User Dr. Thomas Puschmann
Date Deposited 25 Jan 2013 10:26
Last Modified 23 Aug 2016 11:15
URI: https://www.alexandria.unisg.ch/publications/219916

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Citation

Fischbach, Michael; Puschmann, Thomas & Alt, Rainer (2013) Service Lifecycle Management. Business & Information Systems Engineering (BISE), 5 (1). 45-49. ISSN 2363-7005

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https://www.alexandria.unisg.ch/id/eprint/219916
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