Supporting Service Management with Graph-based Service System Visualization, Manipulation and Analysis

Item Type Conference or Workshop Item (Paper)
Abstract

The ability to establish and maintain connections to business partners has become a critical success factor in many businesses. Service-oriented architectures are being intensively discussed as an enabler on both business- and technical level.
The management of services in a SOA requires comprehensive information about the managed services. Several approaches for unified service descriptions emerged, e.g. the Unified Service Description Language. Even small service systems can comprise a considerable number of different services, relationships and resources, which in turn requires (semi-)automated means supporting the analysis and manipulation. This paper builds on the Unified Service Description Language and derives a model for the graph-based visualization, manipulation and analysis of service systems. The proposed model supports service management tasks, including but not limited to redundancy detection and documentation, make-or-buy simulations and service costing. The results are prototypically implemented and applied to a case example from the financial services industry.

Authors Fischbach, Michael; Puschmann, Thomas & Alt, Rainer
Research Team Sourcing, IWI2
Projects Jung, Reinhard; Alt, Rainer; Zerndt, Thomas & NĂ¼esch, Rebecca (2014) CC Sourcing in der Finanzindustrie [applied research project] Official URL
Language English
Keywords Service management, Service oriented architecture (SOA), Service science, Service-Oriented Architecture, Service-oriented enterprises, Service Description, Service systems, Service structures
Subjects business studies
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date 15 August 2013
Publisher Association for Information Systems
Place of Publication AIS Electronic Library (AISeL)
Page Range 1
Title of Book Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013)
Event Title 19th Americas Conference on Information Systems (AMCIS 2013)
Event Location Chicago
Event Dates 15.-17.08.2013
ISBN 978-0-615-55907-0
Official URL http://aisel.aisnet.org/amcis2013/SystemsAnalysis/...
Depositing User Dr. Thomas Puschmann
Date Deposited 18 Jun 2013 22:13
Last Modified 12 Apr 2017 14:53
URI: https://www.alexandria.unisg.ch/publications/223695

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Citation

Fischbach, Michael; Puschmann, Thomas & Alt, Rainer: Supporting Service Management with Graph-based Service System Visualization, Manipulation and Analysis. 2013. - 19th Americas Conference on Information Systems (AMCIS 2013). - Chicago.

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https://www.alexandria.unisg.ch/id/eprint/223695
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