Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions

Item Type Conference or Workshop Item (Paper)
Abstract

Outsourcing of IT and business processes results in an increased exchange of services. For inter-organizational service exchange to be successful, the participating network players have to establish unified and thus interoperable means of service description. An analysis of contemporary approaches identified a deficit of almost all approaches to address monetary aspects of a service, especially costs. This paper argues that costs are prevalent in almost all stages of a services' lifecycle, and thus its' role within Service Lifecycle Management (SLM) is paramount. Recognizing this discrepancy, the paper proposes a basic version of a costing model that allows for a multi-periodic depiction of service-related costs as part of a service description. It is modeled and implemented as an extension of USDL, the Unified Service Description Language. A case example from the financial services industry demonstrates the artifact's applicability.

Authors Fischbach, Michael; Puschmann, Thomas & Alt, Rainer
Research Team IWI2, Sourcing
Projects Jung, Reinhard; Alt, Rainer; Zerndt, Thomas & NĂ¼esch, Rebecca (2014) CC Sourcing in der Finanzindustrie [applied research project] Official URL
Language English
Keywords Service management, Service science, Service-oriented enterprises (SOE), Service-Oriented Architecture, Service description, Service costing
Subjects business studies
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date 15 August 2013
Publisher Association for Information Systems
Place of Publication AIS Electronic Library (AISeL)
Page Range 1
Title of Book Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013)
Event Title 19th Americas Conference on Information Systems (AMCIS 2013)
Event Location Chicago, IL
Event Dates 15.-17.08.2013
ISBN 978-0-615-55907-0
Official URL http://aisel.aisnet.org/amcis2013/SystemsAnalysis/...
Depositing User Dr. Thomas Puschmann
Date Deposited 18 Jun 2013 22:16
Last Modified 20 Apr 2017 14:57
URI: https://www.alexandria.unisg.ch/publications/223696

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Citation

Fischbach, Michael; Puschmann, Thomas & Alt, Rainer: Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions. 2013. - 19th Americas Conference on Information Systems (AMCIS 2013). - Chicago, IL.

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https://www.alexandria.unisg.ch/id/eprint/223696
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