Can boundary objects mitigate communication defects in enterprise transformation? Findings from expert interviews

Item Type Conference or Workshop Item (Paper)
Abstract

Inappropriate communication is a major threat to enterprise transformations. While enterprise architecture (EA) models may be helpful to support communication, these models are often tailored to the needs of specialists like enterprise architects. Based on empirical data from 12 expert interviews, we analyze how EA models can become boundary objects that span knowledge boundaries and alleviate communication defects among heterogeneous stakeholder groups in enterprise transformations. We contribute a framework that maps six communication defects to three knowledge boundaries and to 12 boundary object properties as a foundation for future EA model design. Our findings also indicate that EA models alone are not sufficient for overcoming communication defects, but that facilitators like architects are needed in addition.

Authors Abraham, Ralf; Niemietz, Hella; de Kinderen, Sybren & Aier, Stephan
Editors Jung, Reinhard & Reichert, Manfred
Research Team IWI1
Projects Winter, Prof. Dr. Robert; Aier, Prof. Dr. Stephan; Abraham, Dr. Ralf & Weiss, Dr. Simon (2011) A Design Theory for Architectural Coordination of Enterprise Transformations (ACET) [fundamental research project] Official URL
Language English
Subjects information management
Institute/School IWI - Institute of Information Management
HSG Classification not classified
Refereed Yes
Date 5 September 2013
Publisher Köllen
Place of Publication Bonn
Page Range 27-40
Number of Pages 14
Title of Book Enterprise Modelling and Information Systems Architectures (EMISA 2013)
Event Title 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013)
Event Location St. Gallen, Switzerland
Event Dates 05.-06.09.2013
ISBN 978-3-88579-616-9
Depositing User Ralf Abraham
Date Deposited 06 Sep 2013 16:39
Last Modified 09 Aug 2017 08:12
URI: https://www.alexandria.unisg.ch/publications/225474

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Citation

Abraham, Ralf; Niemietz, Hella; de Kinderen, Sybren & Aier, Stephan: Can boundary objects mitigate communication defects in enterprise transformation? Findings from expert interviews. 2013. - 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013). - St. Gallen, Switzerland.

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https://www.alexandria.unisg.ch/id/eprint/225474
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