Managing Global IT Delivery Networks: A Literature Review from the Supplier's Perspective
ISSN
1530-1605
ISBN
978-1-4673-5933-7
Type
conference paper
Date Issued
2013-01-07
Author(s)
Research Team
IIM, IWI4
Abstract (De)
Information technology (IT) is one of the major drivers of globalization. Thus, the delivery of IT services itself benefits from globalization due to the distribution of labor-intensive services and tasks to locations with lower labor costs, known as offshoring. From the client's perspective, there is also a demand for globally standardized IT services being delivered around the globe, considering localdifferences such as language. The concept of the global delivery model (GDM) combines the benefits of on- and offshoring, such as flexibility and cost reduction, but it also increases the complexity of the coordination. A global delivery network (GDN) is the nexus of interconnected processes, skills, resources, systems and structures on a high maturity level to ensure the seamless and efficient delivery of services across multiple locations. The literature review aims to present definitions and provide an overview of thecurrent body of knowledge of GDNs and to identify potential for further research.
Language
German
Keywords
CCIIM
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS)
Publisher
IEEE Computer Society
Publisher place
Los Alamitos
Start page
294
End page
303
Event Title
46th Hawaii International Conference on System Sciences (HICSS)
Event Location
Maui, Hawaii USA
Event Date
07.-10.01.2013
Subject(s)
Division(s)
Eprints ID
225714