The compensatory influence of managerial supervision on technology-induced stress

Item Type Conference or Workshop Item (Paper)
Abstract The far-reaching consequences for individuals and organizations make technostress a crucial issue of management. What impact does leadership have on the negative consequences which may result out of the use of ICT? Management constitutes an influential factor in employee’s work environment and a powerful leverage for organizations to effect employee’s behaviour, attitudes and emotional state. We see considerable potential to extend research into the role of management to balance the consequences of technostress. In our study we conducted a survey questioning 491 salespersons using ICT in their work environment. Based upon their responses we tested a structural equation model studying the impact of two forms of leadership on individual and organizational outcomes. We differentiated between supervisor influence on ICT use and general leadership. In our model we tested for the impact of ICT specific supervisor influence on ICT-strain (i.e. technostress) and on general strain (i.e. work exhaustion). Additionally, we tested for the influence of general leadership on work exhaustion and on job satisfaction as an organizational outcome. The data show that leadership has a significant influence on work exhaustion and on job satisfaction. The impact of supervisor influence on ICT use on technostress and on work exhaustion was not significant. The results lead us to the interpretation that leadership constitutes a potential instrument to influence negative outcomes of the use of ICT in sales. The role of ICT specific supervisor influence needs to get further investigated. Researchers, practitioners and professionals are presented with a discussion and implications of the findings.
Authors Grubenmann, Stephanie; Müller, Severina; Meckel, Miriam & Fieseler, Christian
Language English
Subjects business studies
HSG Classification contribution to practical use / society
Refereed Yes
Date 11 August 2013
Publisher Academy of Management
Place of Publication New York
Page Range 1-33
Number of Pages 33
Title of Book ACAD MANAGE PROC January 2013 2013 (Meeting Abstract Supplement) 13500
Event Title 73rd Academy of Management Annual Meeting (AOM) 2013 "Capitalism in Question"
Event Location Orlando, FL
Event Dates 09.-13.08.2013
Publisher DOI https://doi.org/10.5465/AMBPP.2013.13500abstract
Depositing User Prof. Dr. Miriam Meckel
Date Deposited 07 Jan 2014 09:37
Last Modified 20 Jul 2022 17:19
URI: https://www.alexandria.unisg.ch/publications/228393

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Grubenmann, Stephanie; Müller, Severina; Meckel, Miriam & Fieseler, Christian: The compensatory influence of managerial supervision on technology-induced stress. 2013. - 73rd Academy of Management Annual Meeting (AOM) 2013 "Capitalism in Question". - Orlando, FL.

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https://www.alexandria.unisg.ch/id/eprint/228393
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