Towards an Electronic Marketplace for Bricks-and-Mortar Services

Item Type Conference or Workshop Item (Paper)
Abstract

Service provision of bricks-and-mortar services (e.g. cleaning, gardening) poses several challenges to the consumer. Finding a service provider as well as ordering and coordinating the service provision, requires intensive interaction between consumer and service provider. Due to the regional anchoring of these services, they are, to a large extent, provided by small- and medium-sized enterprises (SMEs). This poses additional challenges to the consumer: the market is fragmented and processes differ across service providers and industries. This problem is well-solved for tangible goods: consumers buy goods from different sellers via one marketplace (such as Amazon marketplace, eBay, etc.) and a seller-independent process. For services a similar consumer support is lacking. In this paper we address the gap from a consumer's perspective by proposing a software architecture that integrates standard applications and modules to support the consumer process. While the work is still in progress, first practice applications demonstrate the artifact's usefulness and viability.

Authors Schenkel, Peter; Osl, Philipp & Österle, Hubert
Research Team SP-IL, IWI2
Projects Österle, Hubert; Osl, Philipp; Eisele, Manuel & Schleicher, Mark (2007) Independent Living [applied research project] Official URL
Language English
Keywords Independent Living
Subjects information management
HSG Classification not classified
Refereed Yes
Date 4 December 2013
Title of Book Proceeding of the 24th Australasian Conference on Information Systems (ACIS)
Event Title 24th Australasian Conference on Information Systems (ACIS)
Event Location Melbourne, Australia
Event Dates 03.-05.12.2013
Depositing User Dr. Peter Schenkel
Date Deposited 07 Jan 2014 12:00
Last Modified 21 Mar 2018 08:23
URI: https://www.alexandria.unisg.ch/publications/228450

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Citation

Schenkel, Peter; Osl, Philipp & Österle, Hubert: Towards an Electronic Marketplace for Bricks-and-Mortar Services. 2013. - 24th Australasian Conference on Information Systems (ACIS). - Melbourne, Australia.

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https://www.alexandria.unisg.ch/id/eprint/228450
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