Why can't I use my iPhone at work?: managing consumerization of IT at a multi-national organization

Item Type Law Paper (adjunction review)
Abstract As IT innovations in the last years emerged on the consumer market, employees are more experienced in the private than in the corporate use of innovative IT devices and applications. These employees, familiar with the benefits consumer products offer, expect those to be provided by their corporate IT. This trend, referred to as ‘consumerization of IT', leads to more and more consumer innovations infiltrating companies. In particular, mobile consumer devices are currently spreading into companies, strongly pushed by top manage- ment, and create several challenges to Chief Information Officers (CIOs) around the globe: ‘What IT costs are associated with the use of mobile consumer devices?', ‘How will corporate use of mobile consumer devices affect IT management?', and ‘How to introduce an IT service for corporate as well as personal mobile consumer devices?'. OMEGA Group, a multi-national company with 50,000 employees, wants to leverage the potential of mobile consumer devices for corporate purposes. Therefore, these questions have to be addressed and answered by its CIO. The teaching case is designed to introduce the char- acteristics of consumerization and associated challenges for IT management. The case uses selected information systems methodologies and frameworks.
Authors Weiß, Frank & Leimeister, Jan Marco
Research Team IWI6
Journal or Publication Title Journal of Information Technology Teaching Cases
Language English
Keywords consumerization; mobile enterprise; IT governance; IT service management
Subjects information management
HSG Classification contribution to scientific community
Refereed Yes
Date May 2014
Publisher Palgrave Macmillan
Place of Publication Basingstoke
Volume 2014
Number 4
Page Range 11-19
Number of Pages 9
ISSN-Digital 2043-8869
Publisher DOI https://doi.org/10.1057/jittc.2013.3
Depositing User Michael Kunz
Date Deposited 19 May 2014 14:24
Last Modified 05 Feb 2023 01:22
URI: https://www.alexandria.unisg.ch/publications/231696



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Weiß, Frank & Leimeister, Jan Marco: Why can't I use my iPhone at work?: managing consumerization of IT at a multi-national organization. In: Journal of Information Technology Teaching Cases (2014), 4, S. 11-19.


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