Examining the Determinants of Mobile Location-based Services' Continuance

Item Type Conference or Workshop Item (Paper)
Abstract

The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS.

Authors Lehrer, Christiane; Constantiou, Ioanna & Hess, Thomas
Editors Galletta, Dennis F. & Liang, Ting-Peng
Language English
Keywords Post-Adoption, IS Continuance, Habit, Emotions, Location-based Services
Subjects information management
Institute/School IWI - Institute of Information Management
HSG Classification contribution to scientific community
Refereed Yes
Date 6 December 2011
Publisher Association of Information Systems
Place of Publication AIS Electronic Library (AISeL)
Page Range 13
Title of Book Proceedings of the International Conference on Information Systems, ICIS 2011
Event Title 32nd International Conference on Information Systems (ICIS 2011)
Event Location Shanghai
Event Dates 04.-07.12.2011
ISBN 978-1-61839-472-9
Official URL http://aisel.aisnet.org/icis2011/proceedings/human...
Depositing User Prof. Dr. Christiane Lehrer
Date Deposited 01 Jun 2015 18:43
Last Modified 19 Apr 2017 12:37
URI: https://www.alexandria.unisg.ch/publications/241362

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Citation

Lehrer, Christiane; Constantiou, Ioanna & Hess, Thomas: Examining the Determinants of Mobile Location-based Services' Continuance. 2011. - 32nd International Conference on Information Systems (ICIS 2011). - Shanghai.

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https://www.alexandria.unisg.ch/id/eprint/241362
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