Touchstone of Trust inside Organizations: Antecedents of high-trust manager-employee relationships

Item Type Conference or Workshop Item (Paper)
Abstract Using qualitative and set theoretic methods, we target cognitive processes of why managers install high-trust relationships with their employees, focusing on the leap of faith as the irra-tional touchstone of such trust relationships. In a first step we ‘open the managers’ heads’, as results of our semi-structured expert-interviews reveal five cues prompting them to leap: (1) managers’ expectations of an employee’s trustworthiness, (2) his/her personal disposition to trust (3) factors of the firm’s structure and organization as well as (4) manager’s decision-making errors and (5) his/her motivation to trust. Consequently, our fsQCA follow-up study builds on these insights as we investigate structural combinations of these cues to acknowledge causal complexity of high-trust decisions and to arrive at parsimonious mental models of why managers install high-trust relationships with their employees. Our results reveal four jointly sufficient causal combinations, highlighting the importance of managers’ ‘gut-feelings’, organizational culture and trust-inspiring controls pivotal for making a leap of faith. Moreover, a manager’s idea of his/her subordinates as well as work-related socializa-tion processes appear to be distinctive, when it comes to the question of what type of manag-er finds which way to high-trust.
Authors Schafheitle, Simon Daniel; Weibel, Antoinette & Möllering, Guido
Language English
Subjects economics
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date 16 November 2016
Place of Publication Dublin (IR)
Event Title 9th FINT/EIASM Conference on Trust within and between Organisations
Event Location Dublin, IR
Event Dates 16.-18.11.2016
Contact Email Address simondaniel.schafhietle@unisg.ch
Depositing User Prof. Dr. Antoinette Weibel
Date Deposited 22 Apr 2016 09:44
Last Modified 15 Dec 2017 15:36
URI: https://www.alexandria.unisg.ch/publications/248295

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Schafheitle, Simon Daniel; Weibel, Antoinette & Möllering, Guido: Touchstone of Trust inside Organizations: Antecedents of high-trust manager-employee relationships. 2016. - 9th FINT/EIASM Conference on Trust within and between Organisations. - Dublin, IR.

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https://www.alexandria.unisg.ch/id/eprint/248295
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