Process is king: Evaluating the performance of technology-mediated learning in vocational software training

Item Type Journal paper
Abstract Technology-mediated learning (TML) is a major trend in education, since it allows to integrate the strengths of traditional- and IT-based learning activities. However, TML providers still struggle in identifying areas for improvement in their TML offerings. One reason for their struggles is inconsistencies in the literature regarding drivers of TML performance. Prior research suggests that these inconsistencies in TML literature might stem from neglecting the importance of considering the process perspective in addition to the input and outcome perspectives. This gap needs to be addressed to better understand the different drivers of the performance of TML scenarios. Filling this gap would further support TML providers with more precise guidance on how to (re-)design their offerings toward their customers’ needs. To achieve our goal, we combine qualitative and quantitative methods to develop and evaluate a holistic model for assessing TML performance. In particular, we consolidate the body of literature, followed by a focus group workshop and a Q-sorting exercise with TML practitioners, and an empirical pre-study to develop and initially test our research model. Afterward, we collect data from 161 participants of TML vocational software trainings and evaluate our holistic model for assessing TML performance. The results provide empirical evidence for the importance of the TML process quality dimension as suggested in prior literature and highlighted by our TML practitioners. Our main theoretical as well as practical contribution is a holistic model that provides comprehensive insights into which constructs and facets shape the performance of TML in vocational software trainings.
Authors Söllner, Matthias; Bitzer, Philipp; Janson, Andreas & Leimeister, Jan Marco
Research Team IWI6
Journal or Publication Title Journal of information technology (JIT)
Language English
Keywords Holistic Evaluation of Performance, Perceived TML Process Quality, Technology-Mediated Learning, Vocational Software Trainings
Subjects business studies
economics
information management
HSG Classification contribution to practical use / society
Refereed Yes
Date September 2018
Publisher Palgrave Macmillan
Place of Publication Basingstoke
Volume 33
Number 3
Page Range 233-253
Number of Pages 21
ISSN 0268-3962
ISSN-Digital 1466-4437
Publisher DOI https://doi.org/10.1057/s41265-017-0046-6
Official URL https://link.springer.com/article/10.1057/s41265-0...
Depositing User Anonymous Anonymous
Date Deposited 27 Jun 2017 10:08
Last Modified 21 Sep 2022 15:35
URI: https://www.alexandria.unisg.ch/publications/251119

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Söllner, Matthias; Bitzer, Philipp; Janson, Andreas & Leimeister, Jan Marco (2018) Process is king: Evaluating the performance of technology-mediated learning in vocational software training. Journal of information technology (JIT), 33 (3). 233-253. ISSN 0268-3962

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https://www.alexandria.unisg.ch/id/eprint/251119
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