The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes

Item Type Journal paper
Abstract This study examined how organizational control is related to employees’ organizational trust. We specifically focus on how different forms of control (process, outcome, and normative) relate to employees’ trust in their employing organizations and examine whether such trust in turn relates positively to employee job performance (task performance and organizational citizenship behavior). In addition, and in response to the recommendations of past research, we examined these relationships in a high control and compliance-based cultural context. Using data from 105 employee-supervisor dyads from professional services firms in Singapore, we find support for our hypothesized model. The implications of the results for theory and practice, and directions for future research are discussed.
Authors Verburg, Robert; Nienaber, Ann-Marie; Searle, Rosalind; Weibel, Antoinette; Den Hartog, Deanne & Rupp, Deborah
Journal or Publication Title Group & Organization Management
Language English
Keywords trust, control, compliance, ocb
Subjects business studies
social sciences
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date 31 August 2017
Publisher Sage Publ.
Place of Publication Thousand Oaks
Volume 43
Number 2
Page Range 179-206
ISSN 1059-6011
ISSN-Digital 1552-3993
Publisher DOI https://doi.org/10.1177/1059601117725191
Official URL https://journals.sagepub.com/doi/full/10.1177/1059...
Depositing User Prof. Dr. Antoinette Weibel
Date Deposited 09 Jul 2017 09:59
Last Modified 20 Jul 2022 17:31
URI: https://www.alexandria.unisg.ch/publications/251191

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Verburg, Robert; Nienaber, Ann-Marie; Searle, Rosalind; Weibel, Antoinette; Den Hartog, Deanne & Rupp, Deborah (2017) The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes. Group & Organization Management, 43 (2). 179-206. ISSN 1059-6011

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https://www.alexandria.unisg.ch/id/eprint/251191
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