Is there a downside of job accommodations? An employee perspective on individual change processes

Item Type Journal paper
Abstract By modifying the work environments, work routines, and work tasks of employees with health restrictions, organizations can effectively help them continue to perform their jobs successfully. As such, job accommodations are an effective tool to secure the continued employment of aging workers who develop disabilities across their life span. However, while accommodations tackle health-related performance problems, they might create new challenges on the part of the affected employee. Building on the organizational change and accommodations literatures, we propose a theoretical framework of negative experiences during accommodation processes and apply it to qualitative data from group interviews with 73 manufacturing workers at a German industrial company who were part of the company’s job accommodation program. Although problems associated with health-related impairments were mostly solved by accommodation, affected employees with disabilities reported about interpersonal problems and conflicts similar to those that typically occur during organizational change. Lack of social support as well as poor communication and information were raised as criticisms. Furthermore, our findings indicate that discrimination, bullying, and maltreatment appear to be common during accommodation processes. To make accommodation processes more successful, we derive recommendations from the organizational change literature and apply it to the accommodation context. We also emphasize unique characteristics of the accommodation setting and translate these into practical implications.
Authors Kensbock, Julia M.; Böhm, Stephan Alexander & Bourovoi, Kirill
Journal or Publication Title Frontiers in Psychology
Language English
Subjects business studies
HSG Classification contribution to scientific community
Refereed Yes
Date 20 September 2017
Publisher Frontiers Research Foundation
Place of Publication Lausanne
Volume 8
Page Range 1-17
Number of Pages 17
ISSN-Digital 1664-1078
Publisher DOI
Official URL
Contact Email Address
Depositing User Prof. Dr. Stephan Alexander Böhm
Date Deposited 08 Sep 2017 10:17
Last Modified 20 Jul 2022 17:31


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Kensbock, Julia M.; Böhm, Stephan Alexander & Bourovoi, Kirill (2017) Is there a downside of job accommodations? An employee perspective on individual change processes. Frontiers in Psychology, 8 1-17.

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