How to Design an Internal Crowdsourcing System?

Item Type Conference or Workshop Item (Paper)

Digitalization gives rise to dynamic forces shaping future working structures. In practice, companies are increasingly interested in using their own employees as an internal crowd. Drawing on socio-technical systems (STS) perspective, organizations must understand how they can embed an internal crowdsourcing system effectively in order to exploit its potential. In particular, organizations need assistance in designing internal crowdsourcing systems. Thus, we follow an action design research approach and develop comprehensive design guidelines for designing an internal crowdsourcing system. The paper in hand develops the design guidelines by deriving the requirements from literature, developing them further in a bank project and evaluating them with external experts. Furthermore, we assess what tools can cover which part of the system and
implement the system. The short paper will present the derived requirements, the first design of the internal crowdsourcing system and explain next steps of the full paper as well as the contribution.

Authors Knop, Nicolas; Durward, David & Blohm, Ivo
Research Team IWI6, CCC, Crowdsourcing
Projects Blohm, Prof. Dr. Ivo; Leimeister, Prof. Dr. Jan Marco; Haas, Philipp; Leicht, Niklas; Knop, M.A. Nicolas; Troll, Julia & Rhyn, Marcel (2013) CC Crowdsourcing [applied research project] Official URL
Language English
Keywords Crowdsourcing, Design Guidelines, Software Testing, Social Technical Systems
Subjects business studies
information management
other research area
Institute/School IWI - Institute of Information Management
HSG Classification contribution to scientific community
Date 10 December 2017
Event Title International Conference on Information Systems (ICIS)
Event Location Seoul, South Korea
Event Dates 10-13. December 2017
Depositing User Mahei Li
Date Deposited 24 Sep 2017 11:31
Last Modified 17 Jan 2018 15:27



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Knop, Nicolas; Durward, David & Blohm, Ivo: How to Design an Internal Crowdsourcing System? 2017. - International Conference on Information Systems (ICIS). - Seoul, South Korea.

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