Rethinking Crowdsourcing

Item Type Journal paper

When the Swiss soft drink company Rivella was looking to launch new flavors in 2012, it used an open innovation platform to ask consumers for ideas and received 800 responses. As managers sorted through them, they noticed that one in particular—for a health-oriented ginger-flavored drink—appeared to be extremely popular. But on closer examination they saw that much of the buzz around it was coming from just a handful of participants who were working feverishly to elicit votes and comments. “It was a very small group of consumers who were rallying one another and generating a lot of noise,” says Silvan Brauen, who oversaw Rivella’s innovation pipeline. Despite the strong online feedback, the company concluded that the ginger flavor would flop in the market and abandoned the idea.

Authors Hofstetter, Reto; Suleiman, Aryobsei & Herrmann, Andreas
Journal or Publication Title Harvard business review : HBR
Language English
Subjects economics
Refereed No
Date 21 November 2017
Publisher Harvard Business School Publ.
Place of Publication Boston, Mass.
Number November-December
Page Range 19-22
ISSN 0017-8012
Official URL
Depositing User Manuela Spirig
Date Deposited 30 Nov 2017 15:50
Last Modified 13 Jul 2018 07:49


Crowdsourcing Isn’t as Unbiased as You Might Think.pdf

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Hofstetter, Reto; Suleiman, Aryobsei & Herrmann, Andreas (2017) Rethinking Crowdsourcing. Harvard business review : HBR, (November-December). 19-22. ISSN 0017-8012

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