The What and How of Smart Personal Assistants: Principles and Application Domains for IS Research

Item Type Conference or Workshop Item (Paper)
Abstract

Digitization brings new possibilities to ease our daily life activities by the means of assistive technology. Amazon Alexa, Microsoft Cortana, Samsung Bixby, to name only a few, heralded the age of smart personal assistants (SPAs), personified agents that combine artificial intelligence, machine learning, natural language processing and various actuation mechanisms to sense and influence the environment. However, SPA research seems to be highly fragmented among different disciplines, such as computer science, human-computer-interaction and information systems, which leads to ‘reinventing the wheel approaches’ and thus impede progress and conceptual clarity. In this paper, we present an exhaustive, integrative literature review to build a solid basis for future research. We have identified five functional principles and three research domains which appear promising for future research, especially in the information systems field. Hence, we contribute by providing a consolidated, integrated view on prior research and lay the foundation for an SPA classification scheme.

Authors Knote, Robin; Janson, Andreas; Eigenbrod, Laura & Söllner, Matthias
Research Team IWI6
Keywords Context-Awareness, Literature Review, Smart Personal Assistants
Subjects business studies
information management
other research area
Institute/School IWI - Institute of Information Management
HSG Classification contribution to practical use / society
Date 2018
Event Title Multikonferenz Wirtschaftsinformatik (MKWI)
Event Location Lüneburg, Germany
Event Dates 06.03.2018
Depositing User Mahei Li
Date Deposited 05 Dec 2017 11:11
Last Modified 07 Dec 2017 14:13
URI: https://www.alexandria.unisg.ch/publications/252796

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Knote, Robin; Janson, Andreas; Eigenbrod, Laura & Söllner, Matthias: The What and How of Smart Personal Assistants: Principles and Application Domains for IS Research. 2018. - Multikonferenz Wirtschaftsinformatik (MKWI). - Lüneburg, Germany.

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https://www.alexandria.unisg.ch/id/eprint/252796
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