Understanding Job Satisfaction of Crowd Workers: An Empirical Analysis of Its Determinants and Effects

Item Type Conference or Workshop Item (Paper)

Crowd work has emerged as new pattern of digitally mediated collaboration. In this paper, we focus on the determinants and effects of crowd workers’ job satisfaction – a perspective that has been largely neglected by current crowdsourcing research. We report results from a survey of 161 crowd workers participating in crowdsourced software testing. Our research shows that job satisfaction mediates the effects of monetary rewards, hedonic value, and cognitive stimulation on the intention to participate in future testing tasks. By contrast, factors of work context (i.e., flexibility and provided information) have no effects. We contribute to the literature by unraveling job satisfaction as causal mechanism influencing future participation. For practice, our results help to design more effective tasks in crowd work.

Authors Durward, David & Blohm, Ivo
Research Team Crowdsourcing, CCC, IWI6
Keywords Crowd Work, Crowdsourcing, Job Satisfaction, Motivation
Subjects business studies
information management
other research area
Institute/School IWI - Institute of Information Management
HSG Classification contribution to practical use / society
Date 2018
Event Title Multikonferenz Wirtschaftsinformatik (MKWI)
Event Location Lüneburg, Germany
Event Dates 06.03.2018
Depositing User Mahei Li
Date Deposited 04 Jan 2018 11:08
Last Modified 04 Jan 2018 11:08
URI: https://www.alexandria.unisg.ch/publications/253168


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Durward, David & Blohm, Ivo: Understanding Job Satisfaction of Crowd Workers: An Empirical Analysis of Its Determinants and Effects. 2018. - Multikonferenz Wirtschaftsinformatik (MKWI). - Lüneburg, Germany.


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