Outcome Evaluation of StartBiz - How a Governmental Online-Tool Can Quantitatively Assess Its Benefits for SME

Item Type Conference or Workshop Item (Paper)

The following paper presents the results of the outcome evaluation of StartBiz; an online tool for start-ups in Switzerland. StartBiz is provided by the State Secretariat for Economic Affairs (SECO) and allows start-ups to enroll with trade registers, VAT, social insurances and accident insurances without any additional fees directly via the internet. The outcome evaluation was required to learn about generated benefits for start-up companies that have used StartBiz so far. At the same time, the evaluation was aimed at providing decision-makers in the SECO with strategic information for their future e-governmental activities (esp. planned expansion of StartBiz to an electronic One-Stop-Shop for small and medium sized enterprises). The paper contributes to the debate of evaluating egovernmental activities by emphasizing an outcome orientation based on the assessment of quantitative benefits. It underlines the advantages but also the disadvantages of such a focus for future outcome evaluations in the field.

Authors Zumbusch, Kristina & Fohim, Emamdeen
Language English
Subjects economics
other research area
Institute/School IMP - Institute for Systemic Management and Public Governance
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HSG Classification contribution to scientific community
Date 2017
Publisher Springer International Publishing AG 2017
Place of Publication IFIP International Federation for Information Processing 2017
Page Range 399-410
Number of Pages 11
Title of Book M. Janssen et al. (Eds.): EGOV 2017
Event Title IFIP EGOV 2017
Event Location St.Petersburg, Russia
Event Dates 4.-7.9.2017
Publisher DOI 10.1007/978-3-319-64677-0_33
Depositing User Dr. Kristina Zumbusch
Date Deposited 30 Jan 2018 10:05
Last Modified 30 Jan 2018 10:05
URI: https://www.alexandria.unisg.ch/publications/253433


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Zumbusch, Kristina & Fohim, Emamdeen: Outcome Evaluation of StartBiz - How a Governmental Online-Tool Can Quantitatively Assess Its Benefits for SME. 2017. - IFIP EGOV 2017. - St.Petersburg, Russia.


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