Smart Government Success Factors

Item Type Journal paper

Smart information and communication technologies are finding their way into public administration. Today, there are numerous initiatives in the public sector, promising a new model for the public services: smart government. In this article, we seek to identify success factors for smart government initiatives. We provide a selected review of the current literature on the motivations, goals, and processes behind smart government so as to provide a conceptual and analytical basis for the analysis. Based on desk research, interviews, and workshops, our qualitative analysis reveals institutional (political commitment, clear governance, legal agility, digital awareness, and IT infrastructure), organizational (structure and processes, capabilities, values, and human resources), and leadership/strategy success factors that must be considered when implementing smart government initiatives. We discuss our findings and conclude by emphasizing the limitations as well as implications for praxis and future research.

Authors Guenduez, Ali A.; Singler, Sebastian; Tomczak, Tobias; Schedler, Kuno & Oberli, Moritz
Projects Gündüz, Ali Asker; Schedler, Prof. Dr. Kuno; Frischknecht, Ruth & Demaj, Dr. Labinot (2017) Smart Government Lab [applied research project]
Journal or Publication Title Yearbook of Swiss Administrative Sciences
Language English
Subjects business studies
information management
political science
HSG Classification contribution to scientific community
Refereed Yes
Date December 2018
Publisher SGVW
Place of Publication Bern
Volume 9
Number 1
Page Range 96-110
Publisher DOI 10.5334/ssas.124
Contact Email Address
Depositing User Prof. Dr. Kuno Schedler
Date Deposited 29 Dec 2018 08:15
Last Modified 19 Dec 2019 22:46


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Guenduez, Ali A.; Singler, Sebastian; Tomczak, Tobias; Schedler, Kuno & Oberli, Moritz (2018) Smart Government Success Factors. Yearbook of Swiss Administrative Sciences, 9 (1). 96-110.

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