How smart can government be? Exploring barriers to the adoption of smart government

Item Type Journal paper

Smart information and communication technologies (ICTs) are finding their ways into public administration, and numerous smart government efforts are marking the start of a new digitalization wave in the public sector. Despite being in the early stages of development, these initiatives promise a new model for the provision of public services: smart government. Because past technical innovations in the public sector did not reach their full potential, it is crucial to know the difficulties if one is to successfully address them. We explore the perceived barriers to the adoption of smart government in an early phase of implementation. We analyzed barriers, utilizing 32 interviews with actors involved in smart government initiatives. Cluster analysis helped us to identify six barrier groups: a lack of legitimacy, a lack of legal foundations, a lack of policy coherence, a lack of technical infrastructure, cost-benefit considerations, and a lack of innovation capacity. We distinguish between organizational and institutional barriers, and discuss restrictions and implications for praxis and future research.

Authors Schedler, Kuno; Guenduez, Ali A. & Frischknecht, Ruth
Projects Gündüz, Ali Asker; Schedler, Prof. Dr. Kuno; Frischknecht, Ruth & Demaj, Dr. Labinot (2017) Smart Government Lab [applied research project]
Journal or Publication Title Information Polity
Language English
Subjects business studies
information management
political science
HSG Classification contribution to scientific community
Refereed Yes
Date 2019
Publisher IOS Press
Volume 2019
Number 24
Page Range 3-20
Publisher DOI 10.3233/IP-180095
Contact Email Address
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Depositing User Prof. Dr. Kuno Schedler
Date Deposited 26 Mar 2019 11:43
Last Modified 05 Apr 2020 00:25


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Schedler, Kuno; Guenduez, Ali A. & Frischknecht, Ruth (2019) How smart can government be? Exploring barriers to the adoption of smart government. Information Polity, 2019 (24). 3-20.

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