Stage-gate or perfectly agile – The future of smart service innovation: A systematic literature review

Item Type Conference or Workshop Item (Paper)
Abstract

Smart services become increasingly important among manufacturing companies. However, many companies struggle to offer smart services that are economically successful. Developing smart services is complex, challenging and includes manifold elements from business model innovation to software engineering. Therefore, it is essential to approach smart service development as part of a well-defined and efficient process. A dominant approach to align smart service development and related product development processes is neither found in academia nor in practice. By conducting a systematic literature review, we present the current status of servitization literature according to smart service innovation. We identified core dimensions and related activities of service innovation processes based on a vast variety of different designations. Additionally, we consolidated core dimensions and activities in a framework to build the foundation of a guiding process for smart service innovation. Finally, a flow chart proposes an appropriate sequence of smart service innovation activities.

Authors Blum, Christoph; Budde, Lukas & Friedli, Thomas
Language English
Subjects business studies
economics
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date October 2019
Event Title 10th International Research Symposium in Service Management (IRSSM-10)
Event Location Dubai
Event Dates 07-09 October, 2019
Depositing User Christoph Blum
Date Deposited 28 Jan 2020 16:44
Last Modified 28 Jan 2020 16:44
URI: https://www.alexandria.unisg.ch/publications/259176

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Citation

Blum, Christoph; Budde, Lukas & Friedli, Thomas: Stage-gate or perfectly agile – The future of smart service innovation: A systematic literature review. 2019. - 10th International Research Symposium in Service Management (IRSSM-10). - Dubai.

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https://www.alexandria.unisg.ch/id/eprint/259176
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