| Item Type |
Conference or Workshop Item
(Paper)
|
| Abstract |
The knowledge base related to user interaction with conversational agents (CAs) has grown dramatically but remains segregated. In this paper, we conduct a systematic literature review to investigate user interaction with CAs. We examined 107 papers published in outlets related to IS and HCI research. Then, we coded for design elements and user interaction outcomes, and isolated 7 significant determinants of these outcomes, as well as 42 themes with inconsistent evidence, providing grounds for future research. Building upon the insights from the analysis, we propose a research agenda to guide future research surrounding user interaction with CAs. Ultimately, we aim to contribute to the body of knowledge of IS and HCI in general and user interaction with CA in particular by indicating how developed a research field is regarding the number and content of the respective contributions. Furthermore, practitioners benefit from a structured overview related to CA design effects. |
| Authors |
Zierau, Naim; Elshan, Edona; Visini, Camillo & Janson, Andreas |
| Research Team |
IWI6 |
| Journal or Publication Title |
International Conference on Information Systems (ICIS) |
| Language |
English |
| Keywords |
Conversational Agent, Human-Computer Interaction, Literature Review Research Agenda |
| Subjects |
information management |
| HSG Classification |
contribution to scientific community |
| Date |
2020 |
| Event Title |
International Conference on Information Systems (ICIS) |
| Event Location |
Hyderabad, India |
| Event Dates |
13.12.2020-16.12.2020 |
| Depositing User |
Dr. Mahei Li
|
| Date Deposited |
28 Sep 2020 00:58 |
| Last Modified |
20 Jul 2022 17:43 |
| URI: |
https://www.alexandria.unisg.ch/publications/261081 |
A Review of the Empirical Literature on Conversational Agents and Future Research Directions
![[img]](http://www.alexandria.unisg.ch/style/images/fileicons/oa_orange.png)
