Using masks amidst the COVID-19 pandemic in a Swiss hospital: a process study on the coping stage of organizational resilience

Item Type Conference or Workshop Item (Paper)
Abstract

In this paper, we aim to advance a processual understanding of organizational resilience. We focus on the stage of coping with an adversity and explore the processes of an organization generating and implementing a response. Situated in a Swiss hospital during the
COVID-19 pandemic, we use real-time qualitative data on developing and implementing a guideline for face masks, that we analysed with a contextualist framework. The resulting model depicts and distinguishes the two-interrelated processes of generating and implementing the response. In each process, understanding and acting occur in parallel and not as a sequence. Facing the same uncertainty, we explain the process dynamics and inter-relations with the different situations the involved actors find themselves in. These insights suggest for a processualunderstanding of organizational resilience that understanding and acting on an adversity occur in parallel and involve different processes due to the actors and their specific coping situations.

Authors Tschopp, Flavio Orlando & Tuckermann, Harald
Projects Tuckermann, Prof. Dr. Harald & Tschopp, Flavio (2020) “Pandemic Care” - organizing and managing during the COVID-19 pandemic [applied research project]
Rüegg-Stürm, Johannes; Tuckermann, Harald; Mitterlechner, Matthias & Alexandra, Lai (2003) HealthCare Excellence [applied research project] Official URL
Language English
Subjects business studies
health sciences
HSG Classification contribution to scientific community
HSG Profile Area None
Date 2 July 2020
Page Range 1-23
Number of Pages 23
Event Title 36th EGOS European Group For Organizational Studies (EGOS)
Event Location Hamburg, Germany
Event Dates 02.-04.07.2020
Contact Email Address harald.tuckermann@unisg.ch
Depositing User Prof. Dr. Harald Tuckermann
Date Deposited 05 Nov 2020 09:16
Last Modified 09 Dec 2020 13:38
URI: https://www.alexandria.unisg.ch/publications/261365

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Citation

Tschopp, Flavio Orlando & Tuckermann, Harald: Using masks amidst the COVID-19 pandemic in a Swiss hospital: a process study on the coping stage of organizational resilience. 2020. - 36th EGOS European Group For Organizational Studies (EGOS). - Hamburg, Germany.

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https://www.alexandria.unisg.ch/id/eprint/261365
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