Transforming Work Organization with Internal Crowds: a Process Theory

Item Type Journal paper

Internal crowdsourcing showed a substantial increase of use in recent years, since it describes a promising alternative to traditional orchestration of employees in today’s digital era. However, literature falls short in explaining the transformation process that is enacted by such approaches of platform-based work organization. We apply a process ontology on internal crowdsourcing as platform-based mode of work organization, following two organizations employing internal crowdsourcing in a case study approach for over four years. On a macro level, our theory describes the transformation process enacted by internal crowdsourcing as three-phased process. On the micro-level, we illustrate that this transformation process is driven by specific design choices on single elements. In so doing, our process theory contributes to a better understanding of internal crowdsourcing as means for transformation work organization and to STS theory by showing that the emergence and constitution of STS is mainly driven by processes on a micro-level.

Authors Greineder, Michael Johannes & Blohm, Ivo
Journal or Publication Title ICIS 2020 Proceedings
Language English
Subjects information management
HSG Classification contribution to scientific community
Refereed Yes
Date 2020
Publisher Association of Information Systems
Official URL
Depositing User Michael Johannes Greineder
Date Deposited 11 Nov 2020 12:11
Last Modified 11 Nov 2020 12:11


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Greineder, Michael Johannes & Blohm, Ivo (2020) Transforming Work Organization with Internal Crowds: a Process Theory. ICIS 2020 Proceedings,

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