E-Business Models in Tourism

Item Type Book Section

The purpose of this chapter is to reflect on business models employed by online travel service providers since the beginning of online travel until 2019. In lockstep with technological development, this study identified three time periods of development. For each period, we investigate cases that best represent e-business model development. Employing Wirtz’s four business-to-consumer business model subtypes, we found that the commerce-type model (focus on trade transactions) dominated online travel agencies until 2000, while the next period was characterized by the advent of Web 2.0-enabled content-type models (providing online content, specifically user-generated content) and context-type models (aggregation of already existing online content) for information search portals. Finally, the increased complexity of the Internet in the last decade is also captured in multiple online business models …

Authors Reinhold, Stephan; Zach, F.J. & Laesser, Christian
Language English
Subjects business studies
computer science
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date 2020
Publisher Springer International Publishing
Page Range 1-30
Number of Pages 30
Title of Book Handbook of e-Tourism
Publisher DOI 10.1007/978-3-030-05324-6_71-1
Contact Email Address margareta.brugger@unisg.ch
Depositing User Margareta Brugger
Date Deposited 01 Dec 2020 11:11
Last Modified 01 Dec 2020 13:53
URI: https://www.alexandria.unisg.ch/publications/261566


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Reinhold, Stephan; Zach, F.J. & Laesser, Christian: E-Business Models in Tourism. In Handbook of e-Tourism. Springer International Publishing, 2020, S. 1-30.


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