Towards Closing the Affordances Gap of Artificial Intelligence in Financial Service Organizations

Item Type Conference or Workshop Item (Paper)
Abstract

Artificial Intelligence (AI) is considered being a disruptive force for existing companies and a promising avenue towards competitive advantage. A myriad of companies started investing in AI initiatives. However, a significant number of AI projects is not successfully deployed. Taking a closer look at financial service organizations, we aim at contributing to closing the gap between understanding the potential of AI and proactively leveraging the latter. We draw on affordance theory and socio-technical systems (STS) theory to identify the required socio-technical changes to actualize affordances of AI in financial service organizations. We present preliminary findings from a multiple case study approach with five financial service organizations based on rigorous interview coding that yields first insights into AI affordances. Building up on this, we will prioritize and structure future in-depth case studies to investigate how to orchestrate AI-induced changes in STS for actualizing AI affordances.

Authors Engel, Christian Thomas; van Giffen, Benjamin & Ebel, Philipp
Language English
Subjects information management
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date March 2020
Event Title 15th International Conference on Wirtschaftsinformatik (WI 2020)
Event Location Potsdam, Germany
Event Dates 09.03.2020
Publisher DOI https://doi.org/10.30844/wi_2020_a9-engel
Contact Email Address christian.engel@unisg.ch
Depositing User Christian Thomas Engel
Date Deposited 04 Jan 2021 16:14
Last Modified 04 Jan 2021 16:14
URI: https://www.alexandria.unisg.ch/publications/261913

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Engel, Christian Thomas; van Giffen, Benjamin & Ebel, Philipp: Towards Closing the Affordances Gap of Artificial Intelligence in Financial Service Organizations. 2020. - 15th International Conference on Wirtschaftsinformatik (WI 2020). - Potsdam, Germany.

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https://www.alexandria.unisg.ch/id/eprint/261913
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