Is more always better? Simulating Feedback Exchange in Organizations

Item Type Conference or Workshop Item (Paper)
Abstract

More and more employees request feedback from their organizations to develop and learn. This is reflected by a growing number of digital feedback apps which facilitate high-frequency feedback exchange. However, the effect of feedback has hardly been studied on an organizational level due to complexity. Therefore, we strive to analyze organizational feedback exchange with an agent-based simulation model. Concretely, we study the effect of feedback length and feedback frequency on the organizational return on investment (ROI) of feedback exchange. Our study shows that feedback length stays in an inverted U-shape relationship with ROI. Contrarily, feedback frequency is negatively correlated with ROI. When analyzed jointly, two sweet spots arise: one for medium-length, frequent feedback, and the other, for longer infrequent feedback.

Authors Fuchs, Sacha; Rietsche, Roman; Aier, Stephan & Rivera, Michael
Research Team ACG, IWI1
Language English
Keywords Feedback, Digital Feedback, Simulation, Organization
Subjects business studies
information management
social sciences
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date 2021
Publisher Proceedings of the International Conference on Wirtschaftsinformatik (WI)
Event Location Virtual
Contact Email Address roman.rietsche@unisg.ch
Depositing User Dr. Roman Rietsche
Date Deposited 03 Mar 2021 13:47
Last Modified 05 Mar 2021 21:16
URI: https://www.alexandria.unisg.ch/publications/262504

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Citation

Fuchs, Sacha; Rietsche, Roman; Aier, Stephan & Rivera, Michael: Is more always better? Simulating Feedback Exchange in Organizations. 2021. - Virtual.

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https://www.alexandria.unisg.ch/id/eprint/262504
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