Item Type | Conference or Workshop Item (Paper) |
Abstract | More and more employees request feedback from their organizations to develop and learn. This is reflected by a growing number of digital feedback apps which facilitate high-frequency feedback exchange. However, the effect of feedback has hardly been studied on an organizational level due to complexity. Therefore, we strive to analyze organizational feedback exchange with an agent-based simulation model. Concretely, we study the effect of feedback length and feedback frequency on the organizational return on investment (ROI) of feedback exchange. Our study shows that feedback length stays in an inverted U-shape relationship with ROI. Contrarily, feedback frequency is negatively correlated with ROI. When analyzed jointly, two sweet spots arise: one for medium-length, frequent feedback, and the other, for longer infrequent feedback. |
Authors | Fuchs, Sacha; Rietsche, Roman; Aier, Stephan & Rivera, Michael |
Research Team | ACG, IWI1 |
Language | English |
Keywords | Feedback, Digital Feedback, Simulation, Organization |
Subjects | business studies information management social sciences |
HSG Classification | contribution to scientific community |
HSG Profile Area | SoM - Business Innovation |
Date | 2021 |
Publisher | Proceedings of the International Conference on Wirtschaftsinformatik (WI) |
Event Location | Virtual |
Contact Email Address | roman.rietsche@unisg.ch |
Depositing User | Dr. Roman Rietsche |
Date Deposited | 03 Mar 2021 13:47 |
Last Modified | 05 Mar 2021 21:16 |
URI: | https://www.alexandria.unisg.ch/publications/262504 |
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CitationFuchs, Sacha; Rietsche, Roman; Aier, Stephan & Rivera, Michael: Is more always better? Simulating Feedback Exchange in Organizations. 2021. - Virtual. Statisticshttps://www.alexandria.unisg.ch/id/eprint/262504
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