| Item Type |
Conference or Workshop Item
(Paper)
|
| Abstract |
Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation, while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based interfaces. As part of this study, 86 papers
across domains are systematically identified and analysed to arrive at a common understanding of voice assistants. The review highlights perceptual differences to other human-computer interfaces and points out relevant auditory cues. Key findings regarding those cues’ impact on user perception and behaviour are discussed along with the three design strategies 1) personification, 2) individualization and 3) contextualization. Avenues for future research are lastly deducted. Our results provide relevant opportunities to researchers and designers alike to advance the design and deployment of voice assistants. |
| Authors |
Schmitt, Anuschka; Zierau, Naim; Janson, Andreas & Leimeister, Jan Marco |
| Research Team |
IWI6 |
| Journal or Publication Title |
European Conference on Information Systems (ECIS) |
| Language |
English |
| Keywords |
Voice, Assistant Conversational, Interface Voice, Design Human-Computer, Interaction |
| Subjects |
information management |
| HSG Classification |
contribution to scientific community |
| Date |
2021 |
| Event Title |
European Conference on Information Systems (ECIS) |
| Event Location |
Virtual |
| Event Dates |
14-16 Jun 2021 |
| Depositing User |
Dr. Mahei Li
|
| Date Deposited |
21 May 2021 13:04 |
| Last Modified |
20 Jul 2022 17:45 |
| URI: |
https://www.alexandria.unisg.ch/publications/263192 |
Voice as a Contemporary Frontier of Interaction Design
![[img]](http://www.alexandria.unisg.ch/style/images/fileicons/oa_orange.png)
