Let's Team Up: Designing Conversational Agents as Teammates

Item Type Conference or Workshop Item (Paper)
Abstract The success of projects is, amongst others, highly depended on the team members skillset and ability to collaborate. Hence, education has to undergo a change to keep up with the shift in the compositions of skills and knowledge needed for students. To overcome scalability issues, we propose to develop Timmy-a conversational agents (CAs) that acts as a team member. As there is a lack of concrete design knowledge concerning CAs as peers in teams, we conduct a design science research project. Based on requirements from scientific literature and expert interviews, we develop a concise set of design principles for designing CAs in peer roles in educational settings. Furthermore, we present an initial proof of concept evaluation. These insights will support researchers and practitioners to understand better how CAs can be systematically built to ameliorate the collaborative skill of students in teamwork settings.
Authors Elshan, Edona & Ebel, Philipp
Research Team IWI6
Journal or Publication Title International Conference on Information Systems (ICIS)
Language English
Keywords conversational agents, design science research, teammates
Subjects information management
HSG Classification contribution to scientific community
Date December 2020
Event Title International Conference on Information Systems (ICIS)
Event Location Online / Hyderabad, India
Event Dates 13-16 Dec 2020
Depositing User Dr. Mahei Li
Date Deposited 22 May 2021 12:42
Last Modified 20 Jul 2022 17:45
URI: https://www.alexandria.unisg.ch/publications/263196


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Elshan, Edona & Ebel, Philipp: Let's Team Up: Designing Conversational Agents as Teammates. 2020. - International Conference on Information Systems (ICIS). - Online / Hyderabad, India.


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