| Item Type |
Conference or Workshop Item
(Paper)
|
| Abstract |
Voice assistants are a novel class of information systems that fundamentally change human–computer interaction. Although these assistants are widespread, the utilization of these information systems is oftentimes only considered on a surface level by individuals. In addition, prior research has focused predominantly on initial use instead of looking deeper into post-adoption and habit formation. In consequence, this paper reviews how the notion of habit has been conceptualized in relation to biographical utilization of voice assistants and presents findings based on a qualitative study approach. From a perspective of post-adoption users, the study suggests that existing habits persist, and new habits hardly ever form in the context of voice assistant utilization. This paper outlines four key factors that help explain voice assistant utilization behavior and furthermore provides practical implications that help to ensure continued voice assistant use in the future. |
| Authors |
Grünenfelder, Janay Ilya; Zierau, Naim & Janson, Andreas |
| Research Team |
IWI6 |
| Journal or Publication Title |
International Conference on Information Systems (ICIS) |
| Language |
English |
| Keywords |
Habit Formation, Post-Adoption, Usage Pattern, Voice Assistant |
| Subjects |
information management |
| HSG Classification |
contribution to scientific community |
| Date |
December 2021 |
| Place of Publication |
Austin, Texas |
| Event Title |
International Conference on Information Systems (ICIS) |
| Event Location |
Austin, Texas |
| Event Dates |
12.12.2021 - 15.12.2021 |
| Depositing User |
Dr. Mahei Li
|
| Date Deposited |
04 Oct 2021 16:01 |
| Last Modified |
20 Jul 2022 17:46 |
| URI: |
https://www.alexandria.unisg.ch/publications/264498 |
Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants
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