Exploring the Chemistry of Datafication Control – Pathways for a Trust-Enabling Use of Smart Workplace Technology

Item Type Forthcoming
Abstract Organizations experiment with how smart technology can be used to manage employees since before COVID-19 and the possibilities seem almost limitless. However, the question of how this can be achieved without impairing the so-needed trust inside organizations is yet to answer. Hence, in this study, we employ a crisp-set QCA to investigate what trustenabling datafication control configurations look like. Drawing on unique survey data from Switzerland, we show that datafication control can go hand in hand with trust if organizations make efforts for employeecentricity.Further, we can reveal four distinct ways of how organizations can implement employee-centricity to mitigate possible trust-impairing signals that stem from augmented data-gathering and analysis capabilities. Our results contribute to the still heated debate on the duality of control and trust. They also help leaders to navigate through the unmanageable multitude of possible and even trust-toxic combinations.
Authors Schafheitle, Simon Daniel; Weibel, Antoinette & Rickert, Alice
Journal or Publication Title Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022)
Language English
Subjects business studies
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date 3 January 2022
Publisher HICSS-55
Depositing User M.Sc. Alice Rickert
Date Deposited 21 Oct 2021 12:44
Last Modified 21 Oct 2021 12:46
URI: https://www.alexandria.unisg.ch/publications/264658

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Schafheitle, Simon Daniel; Weibel, Antoinette & Rickert, Alice (2022) Exploring the Chemistry of Datafication Control – Pathways for a Trust-Enabling Use of Smart Workplace Technology. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022),

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https://www.alexandria.unisg.ch/id/eprint/264658
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