| Item Type |
Conference or Workshop Item
(Paper)
|
| Abstract |
Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspective falls rather short in the current literature. In this paper, we present the first steps of our design science research project on principles for a value-sensitive design of CAs. Based on theoretical insights from 87 papers and eleven user interviews, we propose preliminary requirements and design principles for a value-sensitive design of CAs. Moreover, we evaluate the preliminary principles with an expert-based evaluation. The evaluation confirms that an ethical approach for design CAs might be promising for certain scenarios. |
| Authors |
Wambsganss, Thiemo; Höch, Anne; Zierau, Naim & Söllner, Matthias |
| Journal or Publication Title |
16th International Conference on Wirtschaftsinformatik |
| Language |
English |
| Subjects |
business studies |
| HSG Classification |
contribution to scientific community |
| HSG Profile Area |
SoM - Business Innovation |
| Date |
March 2021 |
| Depositing User |
Thiemo Wambsganss
|
| Date Deposited |
29 Nov 2021 15:57 |
| Last Modified |
20 Jul 2022 17:47 |
| URI: |
https://www.alexandria.unisg.ch/publications/264972 |
Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design
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