| Item Type |
Conference or Workshop Item
(Paper)
|
| Abstract |
Facilitated by Artificial Intelligence technology, cognitive automation means to front and back offices what the pervasive automation through physical machinery and robots meant to production plants. Thus, we can automate tasks and processes that were unimaginable to be automated one decade ago. However, organizational adoption of cognitive automation is way below its possibilities, as this novel class of automation technology is perceived to be risky by organizations. This demands structured approaches for assessing the suitability of use cases for cognitive automation. Following the Design Science Research paradigm, we develop a method for assessing cognitive automation use cases. This enables practitioners to make more informed decisions on selecting, specifying, and embedding cognitive automation use cases in their organizations. For researchers, the method serves as a conceptual frame, which they can adapt to guide their empirical research or to use it for developing future decision support to shape the future of work. |
| Authors |
Engel, Christian; Elshan, Edona & Ebel, Philipp |
| Language |
English |
| Keywords |
Cognitive automation, use case, assessment, method, future of work |
| Subjects |
business studies
information management |
| HSG Classification |
contribution to scientific community |
| HSG Profile Area |
SoM - Business Innovation |
| Date |
December 2021 |
| Place of Publication |
Austin, USA |
| Event Title |
Forty-Second International Conference on Information Systems |
| Event Location |
Austin, TX, USA |
| Event Dates |
12/2021 |
| Contact Email Address |
christian.engel@unisg.ch |
| Depositing User |
Christian Engel
|
| Date Deposited |
30 Nov 2021 14:40 |
| Last Modified |
20 Jul 2022 17:47 |
| URI: |
https://www.alexandria.unisg.ch/publications/265011 |
Moving Beyond Rule-Based Automation: A Method for Assessing
Cognitive Automation Use Cases
![[img]](http://www.alexandria.unisg.ch/style/images/fileicons/oa_orange.png)
