Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future

Item Type Journal paper
Abstract Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs has grown exponentially but remains segregated and impedes the advancement of the field. Therefore, we conduct a systematic literature review to integrate empirical knowledge on user interaction with IAs. This is the first paper to examine 107 Information Systems and Human-Computer Interaction papers and identified 389 relationships between design elements and user acceptance of IAs. Along the independent and dependent variables of these relationships, we span a research space model encompassing empirical research on designing for IA user acceptance. Further we contribute to theory, by presenting a research agenda along the dimensions of the research space, which shall be useful to both researchers and practitioners. This complements the past and present knowledge on designing for IA user acceptance with potential pathways into the future of IAs.
Authors Elshan, Edona; Zierau, Naim; Engel, Christian; Janson, Andreas & Leimeister, Jan Marco
Research Team IWI6
Journal or Publication Title Information Systems Frontiers
Language English
Keywords Human, Computer interaction, Human Computer interaction Intelligent agent, Information systems, Research agenda, Systematic literature review
Subjects information management
HSG Classification contribution to scientific community
Refereed Yes
Date 4 January 2022
Publisher Springer Science + Business Media
Volume 24
Number 3
Page Range 699-730
ISSN 1387-3326
ISSN-Digital 1572-9419
Publisher DOI https://doi.org/10.1007/s10796-021-10230-9
Official URL https://link.springer.com/article/10.1007%2Fs10796...
Depositing User Anonymous Anonymous
Date Deposited 06 Jan 2022 16:14
Last Modified 22 Sep 2022 09:19
URI: https://www.alexandria.unisg.ch/publications/265526

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Elshan, Edona; Zierau, Naim; Engel, Christian; Janson, Andreas & Leimeister, Jan Marco (2022) Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future. Information Systems Frontiers, 24 (3). 699-730. ISSN 1387-3326

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https://www.alexandria.unisg.ch/id/eprint/265526
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