A KPI Set for Steering the IoT Business in Product Companies

Item Type Journal paper
Abstract The Internet of Things (IoT) offers product companies the opportunity to develop an IoT business. Existing performance measurement systems (PMS) are unsuitable for measuring and managing the business logic of IoT business. Based on research conducted with 31 product companies, we present three measurement traps, a key performance indicators (KPI) set suited for steering IoT business in product companies, and three recommendations for implementing the KPI set. Companies can use the KPI set to manage their IoT businesses more effectively and avoid the measurement traps.
Authors Lamprecht, Claudio; Gebauer, Heiko; Fleisch, Elgar & Wortmann, Felix
Journal or Publication Title Research Technology Management
Language English
Subjects business studies
HSG Classification contribution to scientific community
Refereed Yes
Date 17 February 2022
Volume 65
Number 2
Page Range 53-63
ISSN 0895-6308
Publisher DOI https://doi.org/10.1080/08956308.2022.2015951
Official URL https://doi.org/10.1080/08956308.2022.2015951
Depositing User Claudio Lamprecht
Date Deposited 19 Feb 2022 08:00
Last Modified 19 Feb 2022 08:03
URI: https://dev-www.alexandria.unisg.ch/publications/265880

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Citation

Lamprecht, Claudio; Gebauer, Heiko; Fleisch, Elgar & Wortmann, Felix (2022) A KPI Set for Steering the IoT Business in Product Companies. Research Technology Management, 65 (2). 53-63. ISSN 0895-6308

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https://dev-www.alexandria.unisg.ch/id/eprint/265880
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