A KPI Set for Steering the IoT Business in Product Companies

Item Type	Journal paper
Abstract	The Internet of Things (IoT) offers product companies the opportunity to develop an IoT business. Existing performance measurement systems (PMS) are unsuitable for measuring and managing the business logic of IoT business. Based on research conducted with 31 product companies, we present three measurement traps, a key performance indicators (KPI) set suited for steering IoT business in product companies, and three recommendations for implementing the KPI set. Companies can use the KPI set to manage their IoT businesses more effectively and avoid the measurement traps.
Authors	Lamprecht, Claudio; Gebauer, Heiko; Fleisch, Elgar & Wortmann, Felix
Journal or Publication Title	Research Technology Management
Language	English
Subjects	business studies
HSG Classification	contribution to scientific community
Refereed	Yes
Date	17 February 2022
Volume	65
Number	2
Page Range	53-63
ISSN	0895-6308
Publisher DOI	https://doi.org/10.1080/08956308.2022.2015951
Official URL	https://doi.org/10.1080/08956308.2022.2015951
Depositing User	Claudio Lamprecht
Date Deposited	19 Feb 2022 08:00
Last Modified	19 Feb 2022 08:03
URI:	https://dev-www.alexandria.unisg.ch/publications/265880

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Lamprecht, Claudio; Gebauer, Heiko; Fleisch, Elgar & Wortmann, Felix (2022) A KPI Set for Steering the IoT Business in Product Companies. Research Technology Management, 65 (2). 53-63. ISSN 0895-6308

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https://dev-www.alexandria.unisg.ch/id/eprint/265880

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