Mechanisms of Common Ground in Human-Agent Interaction: A Systematic Review of Conversational Agent Research

Item Type Conference or Workshop Item (Paper)
Abstract Human-agent interaction is increasingly influencing our personal and work lives through the proliferation of conversational agents in various domains. As such, these agents combine intuitive natural language interactions by also delivering personalization through artificial intelligence capabilities. However, research on CAs as well as practical failures indicate that CA interaction oftentimes fails miserably. To reduce these failures, this paper introduces the concept of building common ground for more successful human-agent interactions. Based on a systematic review our analysis reveals five mechanisms for achieving common ground: (1) Embodiment, (2) Social Features, (3) Joint Action, (4) Knowledge Base, and (5) Mental Model of Conversational Agents. On this basis, we offer insights into grounding mechanisms and highlight the potentials when considering common ground in different human-agent interaction processes. Consequently, we secure further understanding and deeper insights of possible mechanisms of common ground in human-agent interaction in the future.
Authors Tolzin, Antonia & Janson, Andreas
Research Team IWI6
Projects Janson, Dr. Andreas (2020) International Postdoctoral Fellowship [fundamental research project]
Journal or Publication Title Hawaii International Conference on System Sciences (HICSS)
Language English
Keywords common ground, conversational agent, human-agent interaction, systematic review
Subjects information management
HSG Classification contribution to scientific community
Date 6 January 2023
Place of Publication Maui, Hawaii, USA
Event Title Hawaii International Conference on System Sciences (HICSS)
Event Location Maui, Hawaii, USA
Event Dates 03-06 Jan 2023
Depositing User Dr. Mahei Li
Date Deposited 06 Oct 2022 15:04
Last Modified 23 Jan 2023 14:00
URI: https://www.alexandria.unisg.ch/publications/267537

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Tolzin, Antonia & Janson, Andreas: Mechanisms of Common Ground in Human-Agent Interaction: A Systematic Review of Conversational Agent Research. 2023. - Hawaii International Conference on System Sciences (HICSS). - Maui, Hawaii, USA.

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https://www.alexandria.unisg.ch/id/eprint/267537
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