English
Deutsch
Log In
Email address
Password
Log-in (only for Administrators)
or
Login with HSG credentials
Research Outputs
Projects
People
Statistics
English
Deutsch
Log In
Email address
Password
Log-in (only for Administrators)
or
Login with HSG credentials
Home
HSG CRIS
HSG Publications
Return on Customer Satisfaction
Export
Statistics
Options
Return on Customer Satisfaction
Journal
Zeitschrift für Betriebswirtschaft
ISSN
0044-2372
Type
journal article
Date Issued
2001-10-01
Author(s)
Herrmann, Andreas
Huber, Frank
Fischer, Marc
Language
German
HSG Classification
not classified
Refereed
No
Publisher
Gabler
Publisher place
Wiesbaden
Volume
71
Number
10
Start page
1161
End page
1190
Pages
30
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/72528
Subject(s)
other research area
Division(s)
ICI - Institute for C...
Eprints ID
2866