Mobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform

Item Type Conference or Workshop Item (Paper)
Abstract

After car accidents, people are stressed out and overstrained, even if
no one is hurt. They also lack adequate and immediate support, for example to get their car fixed or to organize a rental car. In addition, they may have doubts regarding their insurance coverage and worry about the lengthy and paper-based loss report. On the other hand, it is crucial for insurance companies to get detailed case circumstances as early in the claims management process as possible, in order to decrease costs and processing time. Against this
background, we propose the direct integration of mobile phones with claims management enterprise systems. Our demonstrator shows how an Android-based mobile phone is used to directly create an insurance claim in the SAP Claims Management solution. In addition, we demonstrate subsequent value-added services on the mobile phone, like directions to the next authorized repair shop or the arrangement of a rental car, and show how an insurance representative evaluates the submitted information in the enterprise system.

Authors Baecker, Oliver; Michahelles, Florian; Bereuter, Albrecht; Mollnau, Daniel; Geller, Felix & Fleisch, Elgar
Projects Baecker, Oliver; Fleisch, Elgar & Ippisch, Tobias (2007) I-Lab [applied research project] Official URL
Language English
Keywords Internet of Things, Enterprise Integration, Android platform
Subjects information management
HSG Classification contribution to scientific community
Refereed Yes
Date 11 May 2009
Publisher Austrian Computer Society
Place of Publication Vienna, Austria
Page Range 257-260
Number of Pages 4
Title of Book Adjunct Proceedings of the 7th International Conference on Pervasive Computing
Event Title 7th International Conference on Pervasive Computing
Event Location Nara, Japan
Event Dates 11.-14.05.2009
Depositing User Oliver Baecker
Date Deposited 25 Mar 2009 11:19
Last Modified 06 Dec 2017 14:39
URI: https://www.alexandria.unisg.ch/publications/52448

Download

[img]
Preview
Text
Mobile_First_Notice_of_Loss_-_Pervasive_2009_-_demo.pdf

Download (2MB) | Preview

Citation

Baecker, Oliver; Michahelles, Florian; Bereuter, Albrecht; Mollnau, Daniel; Geller, Felix & Fleisch, Elgar: Mobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform. 2009. - 7th International Conference on Pervasive Computing. - Nara, Japan.

Statistics

https://www.alexandria.unisg.ch/id/eprint/52448
Edit item Edit item
Feedback?