Lessons Learned from Coordination Theory: Towards a Model of the Networked Enterprise

Item Type Conference or Workshop Item (Paper)

This paper discusses IT-enabled collaboration of business units (Business Networking) on the business processlevel. It's goal is to develop a model which helps companies in the networked economy to design and managetheir cross-company business processes. We elaborate an approach which combines findings of network theoryand business process re-engineering using results of coordination theory. To reduce complexity, we split thenetworking problem into five coordination areas. We find that describing business networks with the aid ofcoordination areas allows a networked enterprise to consistently orient itself towards the processes of itspartners, in particular those of its customers and suppliers. The model of the networked enterprise may serve asa framework for the Business Networking discussion on the IT-level.

Authors Österle, Hubert & Fleisch, Elgar
Research Team IWI2, BN
Language German
Keywords Business Networking, Customer Relationship Management, Supply Chain Management
Subjects information management
HSG Classification not classified
Refereed No
Depositing User Prof. em. Hubert Österle
Date Deposited 11 Dec 2003 11:26
Last Modified 23 Aug 2016 11:08
URI: https://www.alexandria.unisg.ch/publications/65850



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Österle, Hubert & Fleisch, Elgar: Lessons Learned from Coordination Theory: Towards a Model of the Networked Enterprise.


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