University of St.Gallen
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Christian Laesser

title Prof. Dr.
name Christian Laesser
institute Institute for Systemic Management and Public Governance (IMP-HSG)
address IMP-HSG (SBB Lab), Büro 3-356, Dufourstrasse 40a, 9000 St. Gallen, Switzerland
phone 071 224 2525
e-mail
publications papers (371)
projects project entries (46)
School SoM - School of Management
university status professor
position Professor of Tourism and Service Management at the University of St. Gallen
Director of the Institute for Systemic Management and Public Governance, Research Center for Tourism and Transport
Director of the SBB Lab (SBB Swiss National Railways)
main focuses consumer behaviour in the service industry (with special focus on the tourism and transport related industry);; financing of tourism supra- and infrastructure (with special focus on success/ risk drivers in the cableways and hospitality industry);; issues with regard to destination management (with special focus on marketing, network and organisational topics);; service management in tourism and transport;; management of companies institutions operating between market and governments
fields of research consumer behaviour in the service industry (with special focus on the tourism and transport related industry)
further fields of... Destination Management
former positions Visiting Research Fellow (La Trobe University, Melbourne, AUS)
affiliations Association of Scientific Experts in Tourism (AIEST), General Secretary

Swiss Association for Transport Sciences (SVWG), General Secretary

Flims Laax Falera Tourismus AG, President

Swiss Tourism Federation, Member of the Board

Arosa Bergbahnen AG (Arosa Cableways Ltd), Member of the Board
Swiss Tourism Council, Member

STRC Swiss Transport Research Conference (Board)

Institute for Innovation in Business and Social Research, University of Wollongong, AUS, Visiting Professorial Fellow

Other: ANZMAC Australian New Zealand Marketing Academy, EMAC European Marketing Acadmey, CAUTHE Council of Australian University Education in Tourism and Hospitality, TTRA Travel and Tourism Research Association
editorial board Tourism Review, Editor-in-Chief
Jahrbuch der Schweizerischen Tourismuswirtschaft, Co-Editor-in-Chief
Jahrbuch der Schweizerischen Verkehrswirtschaft, Co-Editor-in-Chief
Journal of Travel Research, Mitglied Editorial Board
IMP Perspektiven, Mitglied Editorial Board
Tourism Analysis, Mitglied Editorial Board
Anatolia, Mitglied Editorial Board
additional inform... IMP-HSG Homepage
SBB Lab Homepage
Market Research Innovation Centre Homepage

Sekretariat: Margareta Brugger